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⚡ Backup power | 📶 High-speed Wi-Fi | 🛡️ 24/7 security
Accommodations
Three distinct accommodation types designed for every kind of traveler — from solo explorers to families.
Solo & Short Stays
Efficient, cozy, and well-equipped. Everything you need in a thoughtfully designed compact space.
Queen bed
Kitchenette
Work desk
Fast Wi-Fi
Couples & Business
Separate living and sleeping areas for guests who want more space and privacy.
King bed
Full kitchen
Living area
Work desk
Families & Groups
Spacious layouts with full living and dining areas — ideal for longer stays.
2 bedrooms
2 bathrooms
Full kitchen
Dining area
Got questions? We’ve got answers. Here’s everything you need to know about staying with us in Kilimani, Nairobi.
📍 Location & Transport
Q: Where exactly is Havenly Stays located?
A: We are in the heart of Kilimani, Nairobi – a safe, vibrant neighborhood. We are within walking distance of a major mall, supermarkets, and many restaurants. The exact address is provided upon booking.
Q: Is it easy to get around from Havenly Stays?
A: Yes. Uber, Bolt, and local matatus are readily available. We are minutes from the CBD, Westlands, and major highways. Airport transfers can be arranged upon request.
Q: Is there parking available?
A: Yes, we offer secure, free on-site parking for guests (subject to availability).
🏡 Accommodation & Amenities
Q: What types of rooms do you have?
A: We offer three suite types:
Studio Suite – $37 /night (1–2 guests)
One-Bedroom Apartment -$ 50 night (1–3 guests)
Two-Bedroom Apartment – $60 night (1–5 guests)
Q: Do you have a backup generator?
A: Absolutely. Nairobi can experience power interruptions, but we have a dedicated backup generator that keeps lights, Wi-Fi, fans, and sockets running smoothly.
Q: Is Wi-Fi available?
A: Yes. High-speed fiber optic Wi-Fi is free in all units and common areas.
Q: Is hot water available 24/7?
A: Yes, each apartment has its own water heater with consistent hot water.
Q: Do you provide towels and bed linen?
A: Yes. Fresh, hotel-quality towels and linen are provided at check-in. For stays longer than 7 nights, we offer optional mid-stay cleaning (additional fee).
🔒 Safety & Security
Q: Is the property secure?
A: Very secure. We are located in a gated compound with 24/7 CCTV surveillance and on-site security personnel. Our guests’ safety is our top priority.
Q: Are the rooms safe for solo travelers?
A: Yes. Many solo travelers – including women – stay with us. The secure compound, well-lit corridors, and responsive host team provide peace of mind.
💳 Payments & Pricing
Q: What payment methods do you accept?
A: We offer flexible payment options for direct bookings:
- M-Pesa (Paybill number provided upon booking)
- Card (Visa, Mastercard via secure payment link)
- Bank transfer (Kenyan or international)
- Cash (Kenyan Shillings – exact amount, please)
For bookings made via Airbnb, payments follow Airbnb’s platform policies.
Q: Do you require a deposit?
A: For direct bookings, a 50% deposit is required to confirm your reservation. The balance is due at check-in. Long-term stays may require a refundable security deposit.
Q: Is there a discount for long stays?
A: Yes. For stays of 7 nights or more, please contact us directly for a customized quote.
Q: Are there any hidden fees?
A: No. The price you see is the price you pay. No cleaning fees, service fees, or surprise charges for direct bookings.
📅 Booking & Cancellation
Q: How do I book directly?
A: You can book via:
- Our website contact form
- WhatsApp or phone call
We will confirm availability and send payment instructions.
Q: What is your cancellation policy?
A: For direct bookings:
- 7+ days before check-in → Full refund (minus processing fees)
- 3–6 days before check-in → 50% refund
- Less than 48 hours or no-show→ No refund
See our full Refund & Cancellation Policy on this website.
Q: Can I change my booking dates?
A: Yes, subject to availability. A $ 10 administrative fee applies if changes are made less than 7 days before arrival.
🍽️ Nearby Amenities
Q: Are there restaurants nearby?
A: Yes. Several restaurants and cafes are within a 2-minute walk including local Kenyan cuisine, international options, and fast food.
Q: Is there a supermarket or mall close by?
A: Yes. A major mall with a supermarket, shops, and banking services is just a short walk from our door.
Q: Can I cook my own meals?
A: All our suites have a kitchen or kitchenette with a fridge, microwave, kettle, and cooktop (full stove in one- and two-bedroom units). Basic utensils and cookware are provided.
👨👩👧 Guest Policies
Q: Are children allowed?
A: Yes. Children are welcome. The two-bedroom apartment is especially family-friendly.
Q: Are pets allowed?
A: Unfortunately, pets are not allowed.
Q: Is smoking allowed?
A: Smoking is strictly prohibited inside the apartments. A designated outdoor smoking area is available.
Q: What time is check-in and check-out?
A: Standard check-in is 12:30 PM and check-out is 11:00 AM . Early check-in or late check-out may be available upon request (subject to availability and a small fee).
📞 Contact & Support
Q: How do I reach the host during my stay?
A: You will be given a direct phone number and WhatsApp contact upon check-in. We are available 24/7 for emergencies.
Q: Do you offer airport pickup?
A: Yes. We can arrange a driver to pick you up from Jomo Kenyatta International Airport (JKIA) or Wilson Airport for $40 one way. Please request this at least 24 hours in advance.
Q: What if I need to cancel last minute due to an emergency?
A: Please contact us immediately. While our standard policy applies, we may offer a credit voucher for future stays in genuine emergencies (e.g., serious illness, travel ban).
❓ Still have a question?
We’re happy to help. Reach out to us:
📧 [Insert Email Address]
📞 [Insert Phone Number / WhatsApp]
📍 Kilimani, Nairobi, Kenya
What's Included
We've thought of everything, so you don't have to. Every unit comes fully equipped for a seamless stay.
Reliable fibre connection in every unit — perfect for remote work and streaming.
Dedicated generator ensures uninterrupted power, even during Nairobi outages.
Flexible arrival times and responsive guest support throughout your stay.
Gated property with round-the-clock security personnel and CCTV monitoring.
Secure parking is available, plus easy access for ride-hailing services.
Fully equipped kitchenettes and kitchens for self-catering flexibility.
Flexible arrival times and responsive guest support throughout your stay.
Designed For You
Thoughtful Spaces for Every Traveler
Whether you're here for a board meeting, a romantic escape, a family holiday, or a solo adventure — Havenly Stays has a space that fits your story.
Business Travelers
Fast Wi-Fi, quiet workspaces, and reliable power for deadlines and meetings.
Families & Groups
Spacious two-bedroom apartments with full kitchens for longer stays.
Couples
Intimate, tastefully appointed studios for a romantic city escape.
Solo Travelers
Flexible stays in a secure, central base for exploring Nairobi.
Location
Location is everything. Kilimani is Nairobi's most vibrant upscale neighborhood — lively, well-connected, and full of character.
Guest Reviews
Whether you're visiting for work, romance, family, or adventure — Havenly Stays has a comfortable home waiting for you in Kilimani.